Our story
Built for home services. From day one.
Service ProCall wasn't adapted from a generic call center model — it was built specifically for the home service industry.
1
Industry Focus
98%
Client retention
5K+
Campaigns run
How we got here
Experience. Focus. Ability.
Service ProCall was founded by call center veterans who saw a gap: home service companies — HVAC, plumbing, electrical — were being underserved by generic call centers that treated every account the same. The scripts were wrong. The agents didn't understand seasonal demand. The follow-up was slow. Jobs were being lost.
We built Service ProCall to fix that. Every process, every script, every training program was designed around the specific rhythms of the home service business — the summer HVAC rush, the emergency plumbing call at 11pm, the customer who hasn't had a tune-up in three years.
With 25+ years experience running outsourced call centers at the highest level, the Service ProCall process starts with establishing a true working-partnership. We don't just launch dialing campaigns, we create revenue-generating playbooks customized to the specific company brand, market, trade, capacity, revenue, operations & goals of the business. If that sounds different, it's because it us. Contact us today to start experiencing consistent, professional, impactful, overachieving results.
Industry focus isn't a marketing line. It's how we operate.
What makes us different.
Revenue-generation based contact center
We don't just make calling campaigns, we focus on a Total Revenue Solution (TRS) to start creating low cost, high close, sales opportunities and revenue streams.
Home service focus
We don't serve retail, healthcare, or finance. One industry. Full depth. Professionally trained that know the business and can speak the lingo.
Growth partnership
We don't just fill seats and dial numbers. We embed as a revenue partner — aligned to your growth goals, accountable to your results, and invested in your long-term success.
Performance standard
Decades of revenue generation experience shaped our processes, training, KPI monitoring, and same-day response — the foundation of consistently high-performing campaigns.
How we work
The principles behind every call.
Specificity over scale
We'd rather be the best call center for home services than the biggest call center for everyone.
Speed matters
The first call center to reach a lead wins. We're built to move fast — in launch time, response time, and decision time.
Outcomes over activity
We don't measure success by dials made. We measure it by jobs booked and revenue generated.
Transparency builds trust
Our clients see exactly what we see. No black boxes. No vanity metrics. Just the numbers that matter.
Leadership
The experience behind the platform.
Service ProCall isn't built on theory — it's built on two decades of hands-on ownership and operational mastery in outsourced call center services.
Don Queen
Founder & CEO
20+
Years owner-operator
5,000+
Successful campaigns
2,000+
Clients at peak
250
Employees grown to
Don Queen has spent more than 20 years as an owner-operator in the outsourced call center industry — not as an observer, but as the person responsible for results. That tenure produced over 5,000 successful customer campaigns and a proprietary equity mining strategy refined through real-world performance across thousands of client engagements.
Don's background is deeply technical. He brings extensive expertise in contact center technologies and a career-long focus on process development — the kind that turns high-volume calling operations into precision revenue engines, not just activity machines.
In 2006, Don founded what would become the leading outsourced call center for the automotive industry. Within five years, the company had grown to 250 employees and over 2,000 active clients. Recognizing a parallel opportunity, the company expanded into the home services market, partnering with operators across the country who faced the same challenge: a valuable customer base and no scalable system to work it.
Service ProCall was founded on the success, experience, and best practices Don developed over those 20 years. Every process, every training program, and every campaign framework traces back to what actually worked — at scale, under pressure, and across thousands of real businesses.
Ready to see the system in action?
Book a free strategy call. We'll walk you through exactly how the OpEx Management Framework would apply to your operation — and what it would produce.
Book a Strategy Call