More Booked Jobs.
Less Overhead.
Service ProCall is the outsourced call center built exclusively for HVAC, plumbing, electrical, and home service contractors. We mine your existing customer base, handle your inbound calls — including after-hours — respond to new digital leads, and generate new sales opportunities. Fully integrated with ServiceTitan, FieldEdge, and Workiz.
100%
Trades Coverage
3x
avg. per client
Proven results across the trades
Numbers that move the needle.
Client Retention Rate
Average Revenue Lift
Years Outsourcing Calls
Average Onboarding Time
Trusted by operators who work with the industry's leading brands
What we do
Every call type your business needs — handled.
From equity mining calls to inbound overflow, after-hours answering, new lead response, and dedicated remote agents — Service ProCall runs the full call operation so your HVAC, plumbing, or electrical team stays in the field, not on the phone.
Equity Mining & Outbound Campaigns
Unlock dormant revenue from your existing database
We work your existing customer list in ServiceTitan, FieldEdge, or Workiz — re-engaging past clients, following up on estimates, and converting cold contacts into booked jobs. No new ad spend required.
3x
avg. revenue lift from existing list
$0
new ad spend required
Inbound Overflow & After-Hours Answering
Every call answered, every appointment booked
Live agents answer every inbound call with your brand voice, book appointments directly into your FSM, and cover overflow and after-hours shifts — so no HVAC emergency, plumbing call, or electrical inquiry slips through.
Dedicated Remote Agents
Your brand, your process, our people
A dedicated remote agent trained exclusively on your business — your pricing, your services, your tone. Fully integrated with ServiceTitan, FieldEdge, or Workiz. They work as an extension of your team, not a generic call center.
New Lead Response
First contact in minutes — inbound and outbound
Speed-to-lead wins jobs. We respond to every new inbound inquiry and run outbound follow-up sequences on digital leads — web forms, LSA, Google, and more — before your competitor picks up the phone.
Digital Lead Generation
Net-new customers beyond your existing database
Targeted email, text, and call sequences designed to bring in new customers for your trade — not just repeat business from your existing list.
7 total service lines — outbound, inbound, dedicated agents, AI scheduling, digital lead gen, and more.
Explore the Full Revenue EngineMissed calls and after-hours gaps are costing you more than you think.
Missed calls, untouched databases, after-hours gaps, and revolving-door staffing aren't just operational headaches — they're profit leaks that compound every single day. For HVAC, plumbing, and electrical contractors, the stakes are especially high: your busiest call windows are nights, weekends, and peak season.
Every missed call is a permanent revenue loss
A homeowner who can't reach your HVAC, plumbing, or electrical company doesn't wait — they call the next contractor on the list. After-hours, peak season, and overflow moments are your highest-value windows, and the hardest to staff for in-house. A remote call center solves this without adding headcount.
Your ServiceTitan or FieldEdge database is a goldmine you're not digging
Years of past customers, lapsed memberships, and unbooked estimates are sitting idle in your CRM. A systematic equity mining program turns that dormant list in ServiceTitan, FieldEdge, or Workiz into booked jobs — without spending a dollar on new leads.
Turnover and after-hours gaps drain you quietly
High turnover means constant recruiting, onboarding, and ramp time — while your phones go understaffed and revenue leaks out. After-hours calls hit voicemail. Weekend HVAC emergencies go unanswered. Each gap is revenue walking out the door.
Clients you don't call become clients you lose
Retention isn't passive. Customers who never hear from you between service visits are 3x more likely to switch providers. Proactive check-ins, follow-ups, and re-engagement calls are what separate sticky clients from one-time jobs.
That's exactly why Service ProCall exists.
We are the outsourced call center built exclusively for home service contractors — HVAC, plumbing, electrical, roofing, and more. We bring the people, the technology, and the proven process — integrated with your ServiceTitan, FieldEdge, or Workiz — so you capture every opportunity without adding a single employee to your payroll.
Why work with us
The smartest investment you'll make in your contracting business.
Whether you're building a call operation from scratch or looking to extend the capacity of an existing team, Service ProCall plugs in seamlessly. No long ramp time, no infrastructure headaches — just trade-trained agents and proven process, working alongside whatever you already have.
Zero
recruiting or HR burden
Zero
equipment to buy or maintain
Zero
office space required
100%
focus on production and ROI
Service ProCall gives you a fully staffed, fully trained, fully equipped remote call center — whether you're starting from zero or supplementing a team you already have. Low risk. High output. Maximum ROI.
Get StartedA true partner — not just a vendor
Your dedicated Success Manager is tied to your growth.
Every Service ProCall client gets a named Success Manager whose job is one thing: making your contracting business more money. They don't just check in — they assess, plan, execute, and own the outcomes alongside you.
We start by understanding your business — your database, your call volume, your seasonality, and where the biggest revenue gaps are hiding. We review your ServiceTitan, FieldEdge, or Workiz data to find the highest-value opportunities first.
Your Success Manager builds a shared growth plan with clear targets, campaign priorities, and KPIs — so you always know what we're working toward and why.
We run the equity mining campaigns, manage the remote agents, and handle the day-to-day — while keeping you informed with regular reporting and proactive communication.
Your Success Manager takes accountability for results. If something isn't working, they bring the fix. If there's an opportunity, they bring the plan. That's what a real partner does.
Talk to a Success ManagerWe don't measure success by calls made. We measure it by revenue generated for your business.
Who we are
20 years built exclusively for the trades.
Service ProCall was built from the ground up for one industry: home services. Not a generic call center that added a trades vertical — a purpose-built operation for HVAC, plumbing, electrical, roofing, and every contractor in between.
Our agents know the language of the trades. They understand service agreements, seasonal demand, dispatch workflows, and how to handle the objections a homeowner raises when their AC goes out at 9pm. And they work directly inside your ServiceTitan, FieldEdge, or Workiz account — no manual handoffs, no data silos.
We've spent two decades refining the playbooks, the technology, and the process that turn a call center from a cost center into a revenue engine. That's what we bring to every client — from day one.
Learn More About UsFree Resource
The Playbook Other Call Centers Don't Want You to Have
The complete Equity Mining & OpEx strategy guide — how home service companies unlock $50K–$500K in dormant revenue without spending a dollar on new advertising.
The 4-phase Equity Mining framework
OpEx vs. CapEx cost breakdown with real numbers
Service ProCall vs. typical call center comparison
The 5 call types with the highest ROI
Revenue math: what one agent produces per day
How to launch a campaign in under 10 days
PDF · 6 pages · No email required
ProCall Hub: the platform behind
every campaign we run
Most call centers run on a dialer, a spreadsheet, and a monthly report. We built our own platform — ProCall Hub — so every call, booking, alert, and result for your campaign lives in one place and updates as it happens. It's how a newer company with an experienced team outpaces much larger vendors.
Client Success Hub — alerts first, then next actions and every client's results. Sample data.
One record, start to finish
Your audit, launch, campaigns, calls, and results sit on one record every team member works from.
Problems caught the same day
A slipping show rate or a campaign behind pace raises an alert with ranked fixes — not a surprise at month end.
Every role guided daily
Each person starts with a plan built from your campaign needs, so nothing waits on someone remembering.
Results you can verify
Bookings are matched job by job to your own field service software, not to our spreadsheet.
You see what we see,
any time.
Every client gets a dedicated login to their own Client Hub — a live view into their campaign, their database, and their results. No waiting for a monthly call. No asking for a report. Everything your team sees, you see.
- Live campaign status and call volume by day
- Booking rates broken down by call type
- Agent performance and quality scores
- Alerts and action items flagged for your review
- Revenue attributed to each campaign
- Your full customer database and service history
Agile by design,
accountable by default.
Larger vendors move slowly because they can. We built ProCall Hub so there's nowhere to hide — every metric is visible, every problem surfaces the same day, and every result is verified against your own data.
See ProCall Hub in action
Every client gets full platform access — no extra fees, no add-ons required.
Let's talk
Let's build your call operation.
Book a free 30-minute strategy call. We'll show you exactly how Service ProCall integrates with your ServiceTitan, FieldEdge, or Workiz account — and what it could mean for your revenue.
Most clients are live within 10 business days.